Click Start a Return to begin the return process.
We stand behind the quality of our products and want to make sure our customers are completely satisfied. Your satisfaction is guaranteed for a full 90 days from the date of purchase. If you are not entirely satisfied and would like a refund or exchange, simply click on the link above to begin our self-guided return process.
If a product arrives damaged, or we made an error that cannot be remedied with replacement items, we will pay to return the product to us and send a replacement to you. Contest winnings cannot be returned, exchanged, or refunded.
HOW TO RETURN A PRODUCT
To qualify for a refund, we require the empty canister to be returned along with your original KOS.com order # and the return authorization (RA) # assigned to your return. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification of delivery. We must receive the canister(s) within 90 days from the date of original purchase for the refund to be valid.
If you need assistance with your return, you may also contact us at 1-844-586-4567 Monday through Friday between the hours of 9:00am and 5:00pm Pacific Time, or by emailing us at [email protected]
In an effort to get your order out ASAP, we move fast and process orders very quickly. Please contact us immediately after placing an order if you have changed your mind. If we can catch your order before it gets shipped, we may be able to change or cancel it. If your order has already shipped, please accept the package and request a return authorization to return the package for a refund.
DELIVERY AND DAMAGED SHIPMENTS
1. Fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away.
2. Write down any visible damage: box crushed, torn, creased, or other circumstances about the delivery.
3. If you find concealed damage, save the carton and packaging material and notify our customer service department immediately.